Account Management(19)

• How to Change BigMIND Account Login from Using Google/Apple ID/Facebook to Use an Email/Password Combination
• How to Manage Your Connection to BigMIND
• Disconnect Your Cloud File Storage Services From Your BigMIND Account
• I Have a Discount Coupon for Zoolz How Can I Use it?
• How to Rename a Computer/Server?

Active Directory Deployment(3)

• Detailed Explanation of The ADM File in Active Directory Deployment
• Deploying Zoolz to domain users via Active Directory
• Zoolz Deployment Guidelines

Backup(23)

• How Do I Set Up Website Backup Using BigMIND?
• How Do I Set Up Disaster Recovery Backup Using BigMIND?
• How Do I Set Up Office 365 Business Backup Using BigMIND?
• Search Permissions of BigMIND
• How to grant Zoolz access to Full Disk on macOS Catalina or Higher

BigMIND(202)

• How to Lock/Unlock BigMIND Desktop Client
• Failed Backed Up Files Report
• How to Change the Language of the Desktop Backup Software
• How Do I Restore a Website Backup Using BigMIND?
• How Do I Set Up Website Backup Using BigMIND?

Cold Storage(13)

• Zoolz Deep Freeze™
• Smart Archive Plan
• What is Cold Storage?
• How can I add files or folders to the Cold storage?
• If I select files to backup to both Cold Storage and Instant (Hot) Storage, will it be backed up twice?

Comparisons(10)

• What are the differences between Hot Storage and Cold Storage in BigMIND?
• What Are the Differences Between Zoolz and BigMIND?
• What Are the Differences Between the Business and the Home Subscription of BigMIND?
• Is there any limitation with the Upload and the Download processes of Zoolz?
• What is the difference between Zoolz and Amazon S3?

Copy, Encrypt & Ship(3)

• Can I encrypt my data before sending it to Zoolz, in case I want to use the Copy, Encrypt & Ship service?
• How can I obtain a Shipping Label (License) for my drive?
• How does Copy, Encrypt and Ship service work?

Files sharing(6)

• How can I share files and folders from my BigMIND?
• What is Zoolz copyright policy for sharing?
• General questions about files sharing
• Why “Share” in the context menu is disabled on my computer?
• How can I unshare a link?

Getting Started(16)

• What are the system requirements to run BigMIND?
• How to Get Started With BigMIND Home
• How to Configure a Backup in BigMIND
• How Can I Download and Install Zoolz?
• Is There a Trial or Demo for Zoolz?

How to(37)

• How to Change the Language of the Desktop Backup Software
• How Do I Restore a Website Backup Using BigMIND?
• How Do I Set Up Website Backup Using BigMIND?
• How Do I Restore a Disaster Recovery Backup Using BigMIND?
• How Do I View and Restore Office 365 Business Backup Using BigMIND?

Other(15)

• Support Response Times for Enterprise Customers
• Our Refund Policy
• We are happy to have filehorse.com as one of our top affiliates
• How To Become An Affiliate For Genie9; One Of The Top Leaders In The Backup Market?
• How To Create A Shared Folder In Windows

Partners 1.0(66)

• Downloads

• Reseller APIs

• Reseller How to

• Reseller APIs Documentation
• As a Zoolz reseller, how can I change the plan for any of the accounts under my reseller console?
• As a Zoolz reseller, how can I view the backed up data for my clients?
• Why are the “Type” and “Frequency” options dimmed when I try to edit an existing plan?
• Why am I not recieving emails from the reseller contact us form?

Partners 2.0 (BigMIND)(20)

• Partners APIs

• Partners How To

• As a BigMIND Partner, How Can I See My End-User Backup-Failed Files?
• As a BigMIND White Labeled Partner, How Can I Push the Latest Version of the Software To My Users?
• As a White Labeled Partner of BigMIND, Can I Create Trial Accounts for my Clients?
• As a BigMIND Partner, How Can I Configure My User Accounts’ Reports Settings?
• As a BigMIND Branded Partner, How Can I Have My Own Custom Mobile Apps?

Policies(9)

• Our Refund Policy
• How can I un-assign/remove a policy for a server?
• What are the options that I can control using policies?
• How can I control the permissions that my users have?
• How can I delete unwanted policy?

Release Notes (What's New!)(1)

• Zoolz Release Notes

Restore(14)

• How Do I Restore a Website Backup Using BigMIND?
• How Do I Restore a Disaster Recovery Backup Using BigMIND?
• How Do I View and Restore Office 365 Business Backup Using BigMIND?
• How Can I Restore Files From The Vault?
• Show and Restore Deleted Files

Security and Privacy(10)

• How to grant Zoolz access to Full Disk on macOS Catalina or Higher
• I lost my encryption password is there a way you can retrieve my files?
• Is Zoolz HIPAA, FERPA, SAS 70, Safe Harbor, ISO 9001, ISO 27001,or PCI compliant?
• How can I change the encryption password of Zoolz backup?
• Does the deduplication feature work if I have enabled encryption?

Troubleshooting(44)

• Troubleshooting Server Authentication
• Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
• How to grant Zoolz access to Full Disk on macOS Catalina or Higher
• Can Zoolz Backup Files With Long Paths?
• Troubleshooting Connection Issues

Uncategorized(1)

• Is there a way to automate the process of creating the users’ accounts under the reseller’s account?

Under the Hood(53)

• How to Lock/Unlock BigMIND Desktop Client
• Failed Backed Up Files Report
• How to Change the Language of the Desktop Backup Software
• Maintenance and Premium Support Services
• Backup Using Metered Connection

Users Management(23)

• How to Archive a Server
• Search Permissions of BigMIND
• How To Suspend a Computer With BigMIND
• How To Archive a Computer With BigMIND
• Can I prevent an Admin user from changing his privileges?

Zoolz Hybrid+(8)

• How To Restore Data From The Hybrid+ Backup
• How can I enable Zoolz Hybrid+?
• My Hybrid+ backup disk is not currently available, how will the restore work?
• What are the benefits of using Zoolz Hybrid+?
• What happens if I enable Zoolz Hybrid+ in the middle of the backup?

Zoolz Viewer(0)