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Article Categories

Account Management(19)

  • How to Change BigMIND Account Login from Using Google/Apple ID/Facebook to Use an Email/Password Combination
  • How to Manage Your Connection to BigMIND
  • Disconnect Your Cloud File Storage Services From Your BigMIND Account
  • I Have a Discount Coupon for Zoolz How Can I Use it?
  • How to Rename a Computer/Server?

Active Directory Deployment(3)

  • Detailed Explanation of The ADM File in Active Directory Deployment
  • Deploying Zoolz to domain users via Active Directory
  • Zoolz Deployment Guidelines

Backup(23)

  • How Do I Set Up Website Backup Using BigMIND?
  • How Do I Set Up Disaster Recovery Backup Using BigMIND?
  • How Do I Set Up Office 365 Business Backup Using BigMIND?
  • Search Permissions of BigMIND
  • How to grant Zoolz access to Full Disk on macOS Catalina or Higher

BigMIND(202)

  • How to Lock/Unlock BigMIND Desktop Client
  • Failed Backed Up Files Report
  • How to Change the Language of the Desktop Backup Software
  • How Do I Restore a Website Backup Using BigMIND?
  • How Do I Set Up Website Backup Using BigMIND?

Cold Storage(13)

  • Zoolz Deep Freeze™
  • Smart Archive Plan
  • What is Cold Storage?
  • How can I add files or folders to the Cold storage?
  • If I select files to backup to both Cold Storage and Instant (Hot) Storage, will it be backed up twice?

Comparisons(10)

  • What are the differences between Hot Storage and Cold Storage in BigMIND?
  • What Are the Differences Between Zoolz and BigMIND?
  • What Are the Differences Between the Business and the Home Subscription of BigMIND?
  • Is there any limitation with the Upload and the Download processes of Zoolz?
  • What is the difference between Zoolz and Amazon S3?

Copy, Encrypt & Ship(3)

  • Can I encrypt my data before sending it to Zoolz, in case I want to use the Copy, Encrypt & Ship service?
  • How can I obtain a Shipping Label (License) for my drive?
  • How does Copy, Encrypt and Ship service work?

Files sharing(6)

  • How can I share files and folders from my BigMIND?
  • What is Zoolz copyright policy for sharing?
  • General questions about files sharing
  • Why “Share” in the context menu is disabled on my computer?
  • How can I unshare a link?

Getting Started(16)

  • What are the system requirements to run BigMIND?
  • How to Get Started With BigMIND Home
  • How to Configure a Backup in BigMIND
  • How Can I Download and Install Zoolz?
  • Is There a Trial or Demo for Zoolz?

How to(37)

  • How to Change the Language of the Desktop Backup Software
  • How Do I Restore a Website Backup Using BigMIND?
  • How Do I Set Up Website Backup Using BigMIND?
  • How Do I Restore a Disaster Recovery Backup Using BigMIND?
  • How Do I View and Restore Office 365 Business Backup Using BigMIND?

Other(15)

  • Support Response Times for Enterprise Customers
  • Our Refund Policy
  • We are happy to have filehorse.com as one of our top affiliates
  • How To Become An Affiliate For Genie9; One Of The Top Leaders In The Backup Market?
  • How To Create A Shared Folder In Windows

Partners 1.0(66)

  • Downloads

  • Reseller APIs

  • Reseller How to

  • Reseller APIs Documentation
  • As a Zoolz reseller, how can I change the plan for any of the accounts under my reseller console?
  • As a Zoolz reseller, how can I view the backed up data for my clients?
  • Why are the “Type” and “Frequency” options dimmed when I try to edit an existing plan?
  • Why am I not recieving emails from the reseller contact us form?

Partners 2.0 (BigMIND)(20)

  • Partners APIs

  • Partners How To

  • As a BigMIND Partner, How Can I See My End-User Backup-Failed Files?
  • As a BigMIND White Labeled Partner, How Can I Push the Latest Version of the Software To My Users?
  • As a White Labeled Partner of BigMIND, Can I Create Trial Accounts for my Clients?
  • As a BigMIND Partner, How Can I Configure My User Accounts’ Reports Settings?
  • As a BigMIND Branded Partner, How Can I Have My Own Custom Mobile Apps?

Policies(9)

  • Our Refund Policy
  • How can I un-assign/remove a policy for a server?
  • What are the options that I can control using policies?
  • How can I control the permissions that my users have?
  • How can I delete unwanted policy?

Release Notes (What's New!)(1)

  • Zoolz Release Notes

Restore(14)

  • How Do I Restore a Website Backup Using BigMIND?
  • How Do I Restore a Disaster Recovery Backup Using BigMIND?
  • How Do I View and Restore Office 365 Business Backup Using BigMIND?
  • How Can I Restore Files From The Vault?
  • Show and Restore Deleted Files

Security and Privacy(10)

  • How to grant Zoolz access to Full Disk on macOS Catalina or Higher
  • I lost my encryption password is there a way you can retrieve my files?
  • Is Zoolz HIPAA, FERPA, SAS 70, Safe Harbor, ISO 9001, ISO 27001,or PCI compliant?
  • How can I change the encryption password of Zoolz backup?
  • Does the deduplication feature work if I have enabled encryption?

Troubleshooting(44)

  • Troubleshooting Server Authentication
  • Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
  • How to grant Zoolz access to Full Disk on macOS Catalina or Higher
  • Can Zoolz Backup Files With Long Paths?
  • Troubleshooting Connection Issues

Uncategorized(1)

  • Is there a way to automate the process of creating the users’ accounts under the reseller’s account?

Under the Hood(53)

  • How to Lock/Unlock BigMIND Desktop Client
  • Failed Backed Up Files Report
  • How to Change the Language of the Desktop Backup Software
  • Maintenance and Premium Support Services
  • Backup Using Metered Connection

Users Management(23)

  • How to Archive a Server
  • Search Permissions of BigMIND
  • How To Suspend a Computer With BigMIND
  • How To Archive a Computer With BigMIND
  • Can I prevent an Admin user from changing his privileges?

Zoolz Hybrid+(8)

  • How To Restore Data From The Hybrid+ Backup
  • How can I enable Zoolz Hybrid+?
  • My Hybrid+ backup disk is not currently available, how will the restore work?
  • What are the benefits of using Zoolz Hybrid+?
  • What happens if I enable Zoolz Hybrid+ in the middle of the backup?

Zoolz Viewer(0)

    Category Menu

    • Zoolz Videos
    • Getting Started
    • Account Management
    • Active Directory Deployment
    • Backup
    • BigMIND
    • Cold Storage
    • Copy, Encrypt & Ship
    • Comparisons
    • Files sharing
    • Other
    • Policies
    • Restore
    • Security and Privacy
    • Under the Hood
    • Users Management
    • Zoolz Hybrid+
    • Troubleshooting
    • Partners 2.0 (BigMIND)
      • Partners How To
      • Partners APIs
    • Partners 1.0
      • Downloads
      • Reseller How To
      • Reseller APIs
    • Release Notes (What’s New!)
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