If you created your BigMIND account using the Sign Up With Google, Sign Up With Facebook or Sign up with Apple option, you can easily change this later to start using an email/password combination to log into your BigMIND account. Here is what you need to do: Sign into your BigMIND online account using your […]
Category: Account Management
How to Manage Your Connection to BigMIND
The administrator of the BigMIND account can manage their connection to the account as follows: Sign into your BigMIND online account. Click your name on the upper right corner of your account. Select Account Settings. Scroll down to find Connection Settings. From there, you can manage the connection to this BigMIND account by selecting one of the […]
Rename a Zoolz Backup
Introduction When you add a device—whether it’s a computer,or server —to your Zoolz account, its displayed name will automatically match the local name of the device. However, you can easily rename the backups for better organization. How to Rename a Computer’s Backup Sign in to the Zoolz account where the desired backup is stored. Make sure to sign […]
Zoolz Account Hierarchy
Each Zoolz account, whether Home or Business, includes at least one administrator and multiple standard users. Every user, regardless of their role, possesses the capability to back up computers, and servers. Each user is assigned a unique login email and password, along with their personal dashboard for monitoring and managing their backups. The administrator has control over these functionalities, enabling […]
Reset Zoolz Login Password
If you have forgotten the login password for your Zoolz account, Zoolz allows you to reset it! How to Reset Zoolz Account Login Password Visit the Zoolz’s “Forgot your password” webpage here. Enter your Zoolz login email in the blank field, and click the Submit button. You will receive an email from no-reply@zoolz.com with a link to reset your […]
Where can I find my payment details, invoice or renew my account?
Since all the payments for Genie9 products are done through 2Checkout, you can check the details of your purchase, invoices, view all your orders history, edit your personal data for future use and renew your account by doing the following: Go to: https://secure.2co.com/myaccount/ Create your own account, or if you already have one, sign in […]
What payment methods does Zoolz accept for purchasing or upgrading?
Zoolz payment methods are: Visa Mastercard Euro card American Express (Amex) Bank Transfer (not recommended for monthly payments) Wire Transfer (not recommended for monthly payments) PayPal Discover Novus Diners Club JCB Fax (not recommended for monthly payments) How to select the payment method
Is it easy to upgrade my storage needs at anytime?
Yes, you can increase your storage instantly, as the following:
Upgrade Zoolz Account
Introduction If your current Zoolz plan no longer meets your needs, you can upgrade to a plan with additional cloud storage and more features. How to Upgrade a Zoolz Account Sign in to your Zoolz web console as an admin user. Refer to the Upgrade page. Specify the desired billing cycle (Monthly or Yearly). Click the […]
View Zoolz Billing Report
Zoolz offers the account admin a range of helpful reports, including a Billing Report. How to View a Billing Report Log in to your Zoolz online account as an admin user. Refer to the Reports page. In the opened Reports page, click the View Report button in the Billing section.