Introduction
Protecting your files is essential, and using a cloud backup service like Zoolz ensures peace of mind. If files are deleted from your local machine, they are not lost; they are marked as Deleted Files in your cloud backup.
Zoolz prevents file loss even when files are removed from your computer. Zoolz will not automatically delete these files from the cloud. When files are deleted from your local machine, they remain in your cloud backup, marked as Deleted Files. This guide will help you view and restore these files using the Zoolz website and desktop application.
Download Deleted Files from the Zoolz Web Console
- Sign in to your Zoolz online account.
- Refer to the My Computers tab.
- From the list of your Computers on the left panel, select the computer you want to view its backup.
- By default, all the backed-up files will be shown, including the Deleted Files. Those Deleted Files will be shown as grayed out. If you do not want those files to be shown, click the More button and select the Hide Deleted option. You can undo this hide request at any time by clicking the same More button and selecting the Show Deleted Items.
Restore Deleted Files via “Zoolz Restore” Desktop Application
Before starting the restoration process with the Zoolz Restore desktop application, make sure your computer’s power settings are correctly configured to avoid any interruptions. Refrain from logging out of your user profile, restarting, or shutting down your device throughout the entire restoration duration.
Restoration from Cold Storage requires 3-12 hours to commence.
- Open your Zoolz desktop software.
If the Zoolz desktop application is not installed on your machine, please refer to this article and follow the steps provided. - Click on the Restore option.
- From the window, select the name of the computer that you want to restore from.
- Now, enable the Show/Restore deleted files option at the bottom of the window. This will show you all the data you have in the Cloud, including the deleted files/folders. You can select them and proceed with the restore process.
