Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”

SYMPTOMS

Installing the Zoolz/BigMIND desktop software on Windows platforms fails.

 

CAUSE

This occurs because something is preventing the setup file from downloading and installing the components needed for the backup service.

 

RESOLUTION

  1. If your Operating System is older than Windows 10, install this update for Universal C Runtime.
  2. Download the following Microsoft Visual C++ Redistributable 2017 and install them both:

    If your system is 32-bit, install only the 32-bit (x86) versions below.

    Microsoft Visual C++ Redistributable 2017 – 32-bit (x86) Download
    Microsoft Visual C++ Redistributable 2017 – 64-bit (x64) Download

  3. Download the Microsoft .NET Framework 4.5.2 from this page, and proceed with installing it. If this version or a higher one is installed, you will get a notification about it.
  4. Try to install Zoolz/BigMIND again now.

 

 

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