SYMPTOMS
Installing the Zoolz desktop software on Windows platforms fails with errors such as:
“Cloud Backup detected that your computer has missing or corrupt dependencies”
“Failed to install prerequisites”
CAUSE
This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service.
RESOLUTION
A. Install Update for Universal C Runtime (CRT)
If your Operating System is older than Windows 10, install this update for Universal C Runtime.
B. Check MS Visual C++ Redistributables
- For a 32-bit system, install the 32-bit (x86) version.
- For a 64-bit system, install both the 32-bit (x86) version and the 64-bit (x64) version.
C. Check .NET Framework
- Visit the Microsoft Download Center to download the .NET Framework 4.5.2 setup file.
- Run the downloaded setup file and install the .NET Framework 4.5.2. If a compatible version is already installed, the installer will notify you.
- If the installation does not resolve your issues, download the Microsoft .NET Framework Repair Tool. Run the tool and follow the prompts to repair your .NET installation.
D. Try to install Zoolz again now.