We offer a 30-day money-back guarantee for [Genie9/Zoolz/BigMIND] products purchased from the [Genie9/Zoolz/BigMIND] websites.
To request a refund for any of our products, please contact the Customer Support team at support@genie9.com for Genie9 requests and support@zoolz.com for Zoolz and BigMIND requests. Be sure to include your purchase reference number and reason for the request. A member of the Customer Support team will review your request and follow up with you shortly.
Certain exclusions and restrictions may apply to orders purchased through Google Play or Apple App Store. Purchases made directly through these vendors are subject to their respective refund policies and store terms and conditions.
If you purchased your product through the Google Play Store app and wish to update payment information or request a refund, contact the Google support team. Locate your Google Play order number to assist the Google support team with any processing. For security purposes, Google does not share any user information with merchants. To disable auto-renew or cancel your subscription on your Android or Chrome OS device, see Google’s support article to Cancel or change a subscription on Google Play.
If you purchased your product through the Apple App Store app and need assistance, please refer to this article.
If you purchased your product from a reseller, partner, or a third party vendor, including retail stores, please contact your vendor for more information about their refund policies.