Severity description 0: Business-critical issues, restore issues related to business-critical files. 1: Backup issues, system behavior issues. 2: Installation issues, user creation, visual bugs and glitches.
Category: Other
Our Refund Policy
We offer a 30-day money-back guarantee for [Genie9/Zoolz/BigMIND] products purchased from the [Genie9/Zoolz/BigMIND] websites. To request a refund for any of our products, please contact the Customer Support team at support@genie9.com for Genie9 requests and support@zoolz.com for Zoolz and BigMIND requests. Be sure to include your purchase reference number and reason for the request. A […]
We are happy to have filehorse.com as one of our top affiliates
Filehorse.com is always keen to hand-pick quality software for Microsoft Windows and Mac OS operating systems on a daily basis, and this time they have picked and chosen to list Genie9 products with both versions the online and the offline backup. From now on Genie9 offline products will be listed on our affiliate site filehorse.com, […]
How To Become An Affiliate For Genie9; One Of The Top Leaders In The Backup Market?
What is Affiliate Marketing? The idea behind it is promoting other people’s products, often through an affiliate program, earning a commission when users end up purchasing through your marketing platforms. It’s based on revenue sharing. Many affiliates are looking to benefit from their website’s traffic and content to make money online and get paid for […]
How to Create a Shared Folder in Windows
To create a shared folder between two different machines, both of them should be under the same network. Then, here is what you need to do: Using your Windows Explorer, right-click on the folder you want it to be shared between the two machines → Share with → Specific people… From the File Sharing window, […]
Which of the available Zoolz Business plan suits my needs?
The best plan for you will depend on the amount of data you want to backup, number of computers, number of users and number of servers. Also it depends on the storage type that you need (Cold or Instant Storage); if you have data that you need to share with others and want direct access to […]
What photos/images can be previewed from my Zoolz online account?
Zoolz supports image previews (thumbnail and large) for the following photos/images in the My Computer tab inside your Zoolz online account for easier access: .JPG and .JPEG photos. The following raw image file types: .TIFF, .CR2, .RAW, .DNG, .NEF, .RAF, .ORF, .SRF, .SR2, .ARW, .K25, .KDC, .DCR, .MOS, .PNX, .CRW, .CR2, .TIF, .MRW, .PEF, .MEF, .RW2, .A7 and […]
Is Zoolz supported on Mac OS?
Yes, it is.
How to import your Outlook PST to Outlook?
If you are restoring an Outlook file to a new location or a new machine, you would need to import it inside Outlook for your emails to show. To do so: Select the Import and Export option under File in the top menu bar. Select the option, Personal Folders File (.pst) and click the Next button to […]
How can I format my external hard drive?
To format an external hard drive in order to be used for the Copy, Encrypt & Ship service of Zoolz, please: Warning! The below steps will erase everything on the drive and this action cannot be undone, if you have any important data please move it before formatting. Connect your external hard drive to your machine. […]