Sometimes, files may fail to be backed up to the Cloud due to a variety of reasons, such as:

  • The file has a long path. (Learn more)
  • The upload was interrupted due to some connection issues. (Learn more)
  • The file is no longer available under the selected directory. It either has been deleted or moved to another directory.
  • The user does not have enough privileges to handle the file locally.

On the Dashboard page of your BigMIND online account, you can see the Status of the backup in terms of having failed files or not. That Status gets updated every few seconds.

If all your selected files are getting backed up properly and no file has failed to be backed up, the Status will read “There are no files failed to back up”.

If some files failed to be backed up from some devices, the Status will read X machine(s) have files not backed up (Learn more).


To get more details about the failed files, here is what to do:

  1. Click the Learn more option under the Status section. This will redirect you to the Users page. Otherwise, you can manually refer to the Users page via the left-side menu.
  2. From the list of your Computers, refer to the Backup Status column, There you will see how many files failed to be backed up from each computer (if any). Click on the one you need to get more details about.
  3. You will be redirected to the Failed Backed Up Files detailed report, where you will be able to see a list of all the backed-up files. There you can:
    • Use the Search option to search for failed files under the backup of a certain user and device.
    • Expand each record by clicking the + icon to get the full path of this failed file.
    • Export the list to a CSV file by clicking the Export to CSV button.
    • Ignore showing a notification about failed files from this computer under the Dashboard page in the future by clicking the Ignore button. At any time, you can undo this by clicking the Do Not Ignore button.

The Failed Backed Up Files report can always be accessed directly by visiting the Reports page.


Only the Admin users under the account can access the detailedFailed Backed Up Files report. However, that does not mean that the regular users will not see in their Dashboard section the failed file alert (as the above screenshots show). Regular users will still get failed files alerts in their Dashboard section.