Introduction The Pending list in the Zoolz desktop application contains files scheduled for backup during the next backup run. Once a file is successfully backed up to the Cloud, it is removed from the Pending list by the Zoolz desktop application. Searching the Pending Files To search the Pending list in Zoolz, follow these steps: […]
Category: Troubleshooting
Error Message: “You have Reached the Maximum Number of Computers that can be Added under this User”
Description When installing the Zoolz desktop application, you might see a message indicating that you have reached the maximum number of active backups allowed under your account. Causes 1. New Machine: Exceeding the subscription limit for active backups. 2. Reinstallation: Uninstalling and reinstalling the Zoolz desktop application, without keeping its settings, treats the machine as new. (Learn more) […]
Backing Up Databases using Zoolz
Introduction Zoolz includes a built-in engine for backing up MS SQL databases (learn more). Additionally, users can back up other types of databases by first creating backups using the default options within their respective management software. These backup files can then be uploaded to the Cloud using the Zoolz desktop application. How to Back Up […]
Back Up Hidden Files and Folders with Zoolz
Introduction By default, the Data Selection window of the Zoolz desktop application does not display hidden files or folders, nor does the Zoolz application include them in the backup process. How to Show Hidden Files/Folders in Zoolz Desktop Application Open the Zoolz desktop application. From Zoolz’s dashboard, click on Settings. From the left-side panel, click […]
Handling Missed Backups with Zoolz
Introduction Zoolz offers continuous data protection (CDP) through customizable scheduling settings. (Learn more) However, missed scheduled backups can pose a challenge. When a scheduled backup is missed, Zoolz automatically postpones it to the next scheduled interval. For immediate backup after a missed schedule, the user can use the Windows Task Scheduler. How to Configure Zoolz […]
Configure Zoolz to Wake the Computer for Scheduled Backups
Introduction Zoolz offers continuous data protection (CDP) through customizable scheduling settings. (Learn more) To ensure backups occur as scheduled, the computer must be powered on and not in sleep or hibernation mode. Additionally, the user must be logged into their profile. If these conditions are not met, the backup will be postponed. However, you can […]
Uninstall Zoolz Application
Introduction Users can uninstall the Zoolz application from their devices in two ways: a basic uninstall, which preserves the backup database and settings for future reinstallation, or a clean uninstall, which completely removes all components of the application. Opting for a clean uninstall ensures that no residual files remain, allowing for a fresh installation if […]
Why is the “Cold storage” tab dimmed in Zoolz Client?
This is due to the fact that you did not purchase Cold Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Cold Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
I am encountering problems in installing the auto-updates, what can I do now?
To solve this problem, please do the following:
How can I move Zoolz to a new machine?
Zoolz stores the backup settings and the machine information in your (%appdata%\Genie9\Zoolz). When you move to a new machine, these information will not be available there. So now, when you download and install Zoolz on your machine, and sign in to your account, if you have already reached the maximum number of computers*, you will be […]