By default, Zoolz will not show you the hidden files/folders in the Data Selection window (Under the My Computer tab). To make Zoolz show those hidden files/folders, here is what you need to do:
If the scheduled backup of Zoolz is missed, Zoolz will postpone the backup until the next scheduled time. However, you can set Zoolz to run the backup as soon as possible after a scheduled time is missed by applying the following:
When you schedule Zoolz to run the backup at a certain time, your machine should be awake in order for the backup to take place. If your machine is in sleep mode at the time of the backup, Zoolz will not be able to run it and will postpone the backup until the next scheduled time. […]
If you chose not to keep Zoolz settings, you will need to start a new backup from scratch and Zoolz won’t recognize the older backup of this machine.
This is due to the fact that you did not purchase Cold Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Cold Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
To solve this problem, please do the following:
Zoolz stores the backup settings and the machine information in your (%appdata%\Genie9\Zoolz). When you move to a new machine, these information will not be available there. So now, when you download and install Zoolz on your machine, and sign in to your account, if you have already reached the maximum number of computers*, you will be […]
You can choose whether you want Zoolz/BigMIND to upload your files using your wired connection, wireless connection or 3G connection. Here is how you can control that:
This is due to the fact that you are installing Zoolz desktop client on a Windows server platform, without adding a server under your Zoolz online account first. For full instructions on how to add and configure Zoolz on a server, click here.