After running a backup, you might find files in the pending files list which have not been uploaded for one of the following reasons: The pending files are Block Level files By default, Zoolz/BigMIND will upload the Block Level files once every 24 hours, so you will need to give Zoolz/BigMIND some more time, and those […]
I am receiving: “You have reached the maximum number of computers that can be added under this user” message. What should I do?
Description Upon installing the Zoolz/BigMIND desktop client on your machine and entering your Zoolz/BigMIND account’s credentials, Zoolz/BigMIND will check how many active backups you currently have under your Zoolz/BigMIND username, in order to make sure that you do not exceed the allowed limit, which is three (3) active backups for each Business user, and one (1) […]
The best way to back up the different databases like MS SQL or MS Exchange with Zoolz is using the default options within these software and then you can use Zoolz to back up the generated backup files. The table below will provide with the needed links to back up each database:
By default, Zoolz will not show you the hidden files/folders in the Data Selection window (Under the My Computer tab). To make Zoolz show those hidden files/folders, here is what you need to do:
If the scheduled backup of Zoolz is missed, Zoolz will postpone the backup until the next scheduled time. However, you can set Zoolz to run the backup as soon as possible after a scheduled time is missed by applying the following:
When you schedule Zoolz to run the backup at a certain time, your machine should be awake in order for the backup to take place. If your machine is in sleep mode at the time of the backup, Zoolz will not be able to run it and will postpone the backup until the next scheduled time. […]
If you chose not to keep Zoolz settings, you will need to start a new backup from scratch and Zoolz won’t recognize the older backup of this machine.
This is due to the fact that you did not purchase Cold Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Cold Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
To solve this problem, please do the following:
Zoolz stores the backup settings and the machine information in your (%appdata%\Genie9\Zoolz). When you move to a new machine, these information will not be available there. So now, when you download and install Zoolz on your machine, and sign in to your account, if you have already reached the maximum number of computers*, you will be […]