Starting with macOS 10.14 Mojave, Apple has introduced a new security feature that ensures third-party applications work safely with your data. In recent macOS versions, security rules have become more stringent. That is why during the installation process of the Zoolz application, you will be asked to grant Zoolz the required access permissions. However, if […]
Category: Security and Privacy
I lost my encryption password is there a way you can retrieve my files?
Unfortunately, since we use a military-grade encryption; 256-AES, the only thing you can do is try very hard to remember your password. There is no way to decipher your files without the exact password.
Zoolz: Secure Cloud Backup with Amazon AWS Integration
Zoolz is an automated backup solution that securely stores your data on Amazon AWS storage servers. In contrast to numerous other online or cloud backup services that store data on their proprietary servers, Zoolz utilizes advanced technologies to enable centralized management and backup to Amazon AWS servers. We do not have access to your data […]
How can I change the encryption password of Zoolz backup?
The encryption password is the one that you set during the backup configuration process, and after that, you will not be able to change it, unless you start a new backup, by doing the following: Uninstall the Zoolz desktop software. Sign into your Zoolz Online account. Click the Download Zoolz button in order to download the […]
Does the deduplication feature work if I have enabled encryption?
Yes, Zoolz will not upload duplicate files twice even if encryption is enabled. But if these duplicate files are stored on two different machines, they will be uploaded once only if the encryption passwords used on the two machines are identical.
Can the users under the same account see each others data?
No, the users will not have any access to each others’ backup. However, the admin can view their files. (Learn more) If you do not want that, please let the account’s admin contact us at support@zoolz.com
Accessing User Data under Zoolz Administrator Profile
Introduction Although multiple users can be added to a single Zoolz account, standard users are unable to view each other’s backed-up data. Only administrator users possess the privilege to access data backed up by other users, provided their permissions permit such actions. If you are an admin user within a specific Zoolz account, this article provides […]
Can I specify my own encryption password for Zoolz?
Yes, you can, but only while configuring the backup. So, if you have already configured the backup without encryption, you must drop it and configure a new one again to set your own encryption password, by uninstalling Zoolz (Make sure the Keep Zoolz settings (Recommended if you want to reinstall) option is not selected) → Reinstall it and reconfigure […]
Zoolz Security
Introduction Your files are more secure when stored in your Zoolz account compared to your computer. Within your account, other users cannot access your files, and likewise, you cannot access theirs. Zoolz strictly prohibits its employees from viewing the content of files stored in your account. Moreover, we implement various physical and electronic security measures […]
What is Zoolz copyright policy for sharing?
Please go to our DMCA page. Mainly you should only share files you have created or have permission in distributing. For example, purchasing music or videos does not give you the right to share with others.