Our Refund Policy

We offer a 30-day money-back guarantee for [Genie9/Zoolz/BigMIND] products purchased from the [Genie9/Zoolz/BigMIND] websites. To request a refund for any of our products, please contact the Customer Support team at support@genie9.com for Genie9 requests and support@zoolz.com for Zoolz and BigMIND requests. Be sure to include your purchase reference number and reason for the request. A […]

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Policy Control Options in Zoolz

Policies are exclusively accessible within the Business edition of Zoolz. Policy Definition Zoolz policies provide a centralized means for account administrators to manage all backup operations for users within the account via the Zoolz website. This approach prevents users from directly controlling backup settings through the Zoolz desktop application installed on their computers and servers. Policy […]

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How can I control the permissions that my users have?

If you have assigned a policy to your users, you can control the permissions they have by using the options under the Privileges tab in the policy. Under this tab you will find two groups of privileges: Web privileges: Enable delete data: Enabling this option will give your users the ability to delete unwanted files from their […]

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Deleting Backup Policies in Zoolz

Policies are exclusively accessible within the Business edition of Zoolz. Policy Definition Zoolz policies provide a centralized means for account administrators to manage all backup operations for users within the account via the Zoolz website. This approach prevents users from directly controlling backup settings through the Zoolz desktop application installed on their computers and servers. Policy […]

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Editing Backup Policies in Zoolz

Policies are exclusively accessible within the Business edition of Zoolz. Policy Definition Zoolz policies provide a centralized means for account administrators to manage all backup operations for users within the account via the Zoolz website. This approach prevents users from directly controlling backup settings through the Zoolz desktop application installed on their computers and servers. Policy […]

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Creating Backup Policies in Zoolz

Policy Definition Zoolz policies provide a centralized means for account administrators to manage all backup operations for users within the account via the Zoolz website. This approach prevents users from directly controlling backup settings through the Zoolz desktop application installed on their computers and servers. Policy Advantages 1. Centralized Management: Zoolz policies offer a centralized platform […]

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Controlling Backups with Policies in Zoolz

Policy Definition Zoolz policies provide a centralized means for account administrators to manage all backup operations for users within the account via the Zoolz website. This approach prevents users from directly controlling backup settings through the Zoolz desktop application installed on their computers and servers. Policy Advantages 1. Centralized Management: Zoolz policies offer a centralized platform […]

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