SYMPTOMS Cannot authenticate Zoolz/BigMIND desktop software on a Windows Server platform. Because of this, Zoolz/BigMIND software is not opening or running. CAUSE The user account or the group to which it belongs to is not part of the Log on as a batch job local security policy for a workspace server configuration or is […]
Category: Troubleshooting
Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
SYMPTOMS Installing the Zoolz/BigMIND desktop software on Windows platforms fails. CAUSE This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service. RESOLUTION If your Operating System is older than Windows 10, install this update for Universal C Runtime. Download the following Microsoft Visual […]
How to grant Zoolz access to Full Disk on macOS Catalina or Higher
Starting with macOS 10.14 Mojave, Apple has introduced a new security feature that ensures third-party applications work safely with your data. In recent macOS versions, security rules have become more stringent. That is why during the installation process of the Zoolz application, you will be asked to grant Zoolz the required access permissions. However, if […]
Can Zoolz Backup Files With Long Paths?
Cause Due to the OS limitation, Windows allows Zoolz to only back up the file whose path has 250 characters or less. Files with longer paths will not get backed up and will stay in the Skipped Files list of Zoolz. Resolution If you have skipped files or suspect that you have many folders within […]
Troubleshooting Connection Issues
Check your Internet connection Make sure that you have a proper Internet connection on your machine. Check the Settings of your BigMIND desktop software Open your BigMIND desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → Click […]
I am receiving: “You do not have available licenses for server backup” message. What should I do?
This message will be shown by the Zoolz desktop client in the following two cases: Case 1: You are a Home user Home users are not allowed to backup Windows servers. This feature is available only for the Business subscribers. For more information about the differences between the Home and the Business subscriptions, please check this […]
How to generate the Advanced Logs for BigMIND
For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable the advanced logging option and generate the logs, […]
Why do I receive “You do not have permission to perform this action. Only Administrator can open this application” when trying to open Zoolz on a server?
This message will appear if you are trying to open Zoolz or BigMIND desktop software while you are logged into another Windows user account, not the same administrator Windows user account you were logged into it when you installed Zoolz or BigMIND software on this machine in the first place. However, even though you will […]
Optimizing your restore speed
Troubleshooting VSS issues
The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine, Zoolz will fail to back up your opened and locked files. To check […]