Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information. Method 1: Terminal Logs Quit the Zoolz application by clicking Zoolz and/or Zoolz Restore icon(s) at the menu (top) bar → Quit. Ensure that all Zoolz-related processes […]
Category: Troubleshooting
Troubleshooting Server Authentication
SYMPTOMS Cannot authenticate Zoolz/BigMIND desktop software on a Windows Server platform. Because of this, Zoolz/BigMIND software is not opening or running. CAUSE This issue arises when the Windows user profile or the group it belongs to is not included in the “Log on as a batch job” local security policy for a workspace server […]
Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
SYMPTOMS Installing the Zoolz desktop software on Windows platforms fails with errors such as: “Cloud Backup detected that your computer has missing or corrupt dependencies” “Failed to install prerequisites” CAUSE This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service. RESOLUTION A. Install […]
How to grant Zoolz access to Full Disk on macOS Catalina or Higher
Starting with macOS 10.14 Mojave, Apple has introduced a new security feature that ensures third-party applications work safely with your data. In recent macOS versions, security rules have become more stringent. That is why during the installation process of the Zoolz application, you will be asked to grant Zoolz the required access permissions. However, if […]
Can Zoolz Backup Files With Long Paths?
Cause Due to the OS limitation, Windows allows Zoolz to only back up the file whose path has 250 characters or less. Files with longer paths will not get backed up and will stay in the Skipped Files list of Zoolz. Resolution If you have skipped files or suspect that you have many folders within […]
Troubleshooting Connection Issues
Check your Internet connection Make sure that you have a proper Internet connection on your machine. Check the Settings of your BigMIND desktop software Open your BigMIND desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → Click […]
I am receiving: “You do not have available licenses for server backup” message. What should I do?
This message will be shown by the Zoolz desktop client in the following two cases: Case 1: You are a Home user Home users are not allowed to backup Windows servers. This feature is available only for the Business subscribers. For more information about the differences between the Home and the Business subscriptions, please check this […]
Error Message: “You do not have permission to perform this action. Only Administrator can open this application”
Symptoms You get the following error when trying to open the Zoolz desktop application on a Windows Server platform: “You do not have permission to perform this action. Only Administrator can open this application.” Cause You are logged in to a Windows user profile other than the Administrator one, under which the Zoolz desktop application […]
Maximizing Zoolz Restore Efficiency: Enhancing Restore Speed in Zoolz
Introduction Restoring your data efficiently and quickly is crucial for minimizing downtime and maintaining productivity. Below are several strategies to enhance the speed of your restore operations with Zoolz. Optimizing Restore Speed 1. Upgrade Your Network A robust and fast network connection is essential for optimal restore speeds. Consider the following steps to enhance your […]
Troubleshooting Volume Shadow Copy Service (VSS) Issues
Introduction Ensuring the integrity and availability of data during backup operations is crucial for both personal and professional use. The Volume Shadow Copy Service (VSS) plays a vital role in this process. This service allows for volume backups to be performed even while applications continue to write to the volumes, ensuring that backups are consistent […]