Troubleshooting Server Authentication

SYMPTOMS Cannot authenticate Zoolz/BigMIND desktop software on a Windows Server platform. Because of this, Zoolz/BigMIND software is not opening or running.   CAUSE The user account or the group to which it belongs to is not part of the Log on as a batch job local security policy for a workspace server configuration or is […]

Read More

How to grant Zoolz access to Full Disk on macOS Catalina or Higher

Starting with macOS 10.14 Mojave, Apple has introduced a new security feature that ensures third-party applications work safely with your data. In recent macOS versions, security rules have become more stringent. That is why during the installation process of the Zoolz application, you will be asked to grant Zoolz the required access permissions. However, if […]

Read More

Can Zoolz Backup Files With Long Paths?

Cause Due to the OS limitation, Windows allows Zoolz/BigMIND to only backup the file which its path has 250 characters or less. Files with longer paths will not get backed up and will stay in the Skipped Files list of Zoolz/BigMIND.   Resolution If you have skipped files or suspect that you have many folders within […]

Read More

Troubleshooting Connection Issues

Check your Internet connection Make sure that you have a proper Internet connection on your machine. Check the Settings of your BigMIND desktop software Open your BigMIND desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → Click […]

Read More

How to generate the Advanced Logs for BigMIND

For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable the advanced logging option and generate the logs, […]

Read More

Troubleshooting VSS issues

The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine, Zoolz will fail to back up your opened and locked files. To check […]

Read More