This is due to the fact that you did not purchase Cold Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Cold Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
Category: Troubleshooting
I am encountering problems in installing the auto-updates, what can I do now?
To solve this problem, please do the following:
How can I move Zoolz to a new machine?
Zoolz stores the backup settings and the machine information in your (%appdata%\Genie9\Zoolz). When you move to a new machine, these information will not be available there. So now, when you download and install Zoolz on your machine, and sign in to your account, if you have already reached the maximum number of computers*, you will be […]
Zoolz is uploading my files using my 3G connection, how can I stop that?
You can choose whether you want Zoolz/BigMIND to upload your files using your wired connection, wireless connection or 3G connection. Here is how you can control that:
I want to uninstall\reinstall Zoolz without losing the current backup. How can I do that?
Error Message: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers”
Symptoms You get the following error when trying to activate the Zoolz desktop application on a Windows Server platform: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers.” Cause This message indicates that no server has been added to your Zoolz web console. Resolution Follow the steps here […]
Error Message: “You have Reached your Storage Limit, to Increase Go to Manage Users”
Introduction In Zoolz, administrators can set storage limits for users. When a user hits this limit, backups stop, and the message “You have reached your Storage Limit, to Increase Go to Manage Users” appears. How to Adjust Cloud Storage Limits Sign into your Zoolz web console. Refer to the Users tab. Besides the user that […]
Why Zoolz is slowing down my machine?
This happens due to your Anti-Virus Program, keeps scanning and locking each file that gets moved by Zoolz, and this may cause a conflict. So check your Firewall or Antivirus software. Zoolz is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server to check the […]
The website and software are blocked. Why is that?
Why are the “Smart Selection” and “My Computer” tabs dimmed in Zoolz Client?
This is due to the fact that you did not purchase Instant (Hot) Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Instant Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.