You can choose whether you want Zoolz/BigMIND to upload your files using your wired connection, wireless connection or 3G connection. Here is how you can control that:
Category: Troubleshooting
I want to uninstall\reinstall Zoolz without losing the current backup. How can I do that?
Error Message: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers”
Symptoms You get the following error when trying to activate the Zoolz desktop application on a Windows Server platform: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers.” Cause This message indicates that no server has been added to your Zoolz web console. Resolution Follow the steps here […]
Error Message: “You have Reached your Storage Limit, to Increase Go to Manage Users”
Introduction In Zoolz, administrators can set storage limits for users. When a user hits this limit, backups stop, and the message “You have reached your Storage Limit, to Increase Go to Manage Users” appears. How to Adjust Cloud Storage Limits Sign into your Zoolz online account. Refer to the Users tab. Besides the user that […]
Why Zoolz is slowing down my machine?
This happens due to your Anti-Virus Program, keeps scanning and locking each file that gets moved by Zoolz, and this may cause a conflict. So check your Firewall or Antivirus software. Zoolz is a backup software, meaning that it needs to check your files for changes and modifications and communicate with the server to check the […]
The website and software are blocked. Why is that?
Why are the “Smart Selection” and “My Computer” tabs dimmed in Zoolz Client?
This is due to the fact that you did not purchase Instant (Hot) Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Instant Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
Why not all of my Cold Storage selections are being backed up to Cold Storage?
This is due to the fact that, beside selecting those files from the Cold Storage tab, you also have them selected from one of the other tabs; the Smart Selection and My Computer tabs. Zoolz gives a higher priority to the Instant (Hot) Storage (applied for selection from the Smart Selection and My Computer tabs) than to the Cold Storage. To […]
The .NET Framework installed on the machine is corrupted
This message means that your computer couldn’t communicate properly with our servers or due to a missing component from your system. To solve this, please follow the instructions below: Download the Microsoft .NET Framework 4.5.2 from this page, and proceed with installing it. If this version or a higher one is installed, you will get a […]
Error Message: “Oops, Something Unexpected Happened, Check your Internet Connection and Try Again”
Introduction Encountering the “Oops, Something Unexpected Happened. Please check your Internet connection and try again” error indicates that your computer is having trouble communicating with Zoolz servers, or there are missing components. This guide provides steps to troubleshoot and resolve this issue. Check Windows Firewall Or Antivirus Software Zoolz, as a backup software, needs to […]