This is due to the fact that, beside selecting those files from the Cold Storage tab, you also have them selected from one of the other tabs; the Smart Selection and My Computer tabs. Zoolz gives a higher priority to the Instant (Hot) Storage (applied for selection from the Smart Selection and My Computer tabs) than to the Cold Storage. To […]
Category: Troubleshooting
The .NET Framework installed on the machine is corrupted
This message means that your computer couldn’t communicate properly with our servers or due to a missing component from your system. To solve this, please follow the instructions below: Download the Microsoft .NET Framework 4.5.2 from this page, and proceed with installing it. If this version or a higher one is installed, you will get a […]
Error Message: “Oops, Something Unexpected Happened, Check your Internet Connection and Try Again”
Introduction Encountering the “Oops, Something Unexpected Happened. Please check your Internet connection and try again” error indicates that your computer is having trouble communicating with Zoolz servers, or there are missing components. This guide provides steps to troubleshoot and resolve this issue. Check Windows Firewall Or Antivirus Software Zoolz, as a backup software, needs to […]
Error Message: “Failed to Connect to Server. Check your Connection and Firewall Settings”
Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in Zoolz backup application can be frustrating. This guide will help you troubleshoot and resolve the issue. Verify Zoolz Settings Open your Zoolz desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, […]
I had to reinstall Windows. When I tried to re-install Zoolz it asks me to archive my computer
Zoolz dashboard shows “Analyzing”, “Uploading” or “Waiting for next schedule” but never proceed, what can I do now?
To solve this issue, you need to do the following: Make sure that you have the latest build of Zoolz by right click Zoolz agent in the system tray → Select Tools → Click on Check for updates. Clear the backup cache: Find the location of Zoolz cache folder as mentioned here. If the backup […]
Manage Temporary File Storage During Zoolz Backup (File Caching)
Introduction Efficiently managing temporary file storage during backup processes is crucial for maintaining optimal system performance and avoiding unnecessary disk space consumption. Zoolz utilizes specific locations on your machine to store these temporary files. Understanding where these files are stored and how to manage their location can help users ensure their system runs smoothly during […]
Repair the .NET Framework on Windows
Introduction The .NET Framework is essential for running many Windows applications, including Zoolz. If you encounter issues with your .NET Framework installation, this guide will help you repair it effectively. How to Repair the Installed .NET Framework Step 1. Download the .NET Framework Setup File Visit the Microsoft Download Center to download the .NET Framework 4.5.2 setup file. […]
My storage is full, how can I free up some space?
The used space that you can see on the Dashboard of your Zoolz/BigMIND desktop software and online account is for all the machines and the users that you have under your account and not only for your machine/user, so to free up space, please refer to the following: Delete unwanted files from the backup. Remove […]
Generate Advanced Debugging Logs for Zoolz on Windows Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information. Method 1 Open the Zoolz desktop application and click the Settings button. From the left-side panel of the Settings window, click on Preferences. Refer to the […]