Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in Zoolz backup application can be frustrating. This guide will help you troubleshoot and resolve the issue. Verify Zoolz Settings Open your Zoolz desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, […]
Category: Troubleshooting
I had to reinstall Windows. When I tried to re-install Zoolz it asks me to archive my computer
Zoolz dashboard shows “Analyzing”, “Uploading” or “Waiting for next schedule” but never proceed, what can I do now?
To solve this issue, you need to do the following: Make sure that you have the latest build of Zoolz by right click Zoolz agent in the system tray → Select Tools → Click on Check for updates. Clear the backup cache: Find the location of Zoolz cache folder as mentioned here. If the backup […]
Managing Temporary File Storage During Zoolz Backup
Introduction Efficiently managing temporary file storage during backup processes is crucial for maintaining optimal system performance and avoiding unnecessary disk space consumption. Zoolz utilizes specific locations on your machine to store these temporary files. Understanding where these files are stored and how to manage their location can help users ensure their system runs smoothly during […]
Repairing the .NET Framework on Windows
Introduction The .NET Framework is essential for running many Windows applications, including Zoolz. If you encounter issues with your .NET Framework installation, this guide will help you repair it effectively. How to Repair the Installed .NET Framework 1. Download the .NET Framework Setup File Visit the Microsoft Download Center to download the .NET Framework 4.5.2 setup file. 2. Install or Repair […]
My storage is full, how can I free up some space?
The used space that you can see on the Dashboard of your Zoolz/BigMIND desktop software and online account is for all the machines and the users that you have under your account and not only for your machine/user, so to free up space, please refer to the following: Delete unwanted files from the backup. Remove […]
Generate Advanced Debugging Logs for Zoolz on Windows Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information. Method 1 Open the Zoolz desktop application and click the Settings button. From the left-side panel of the Settings window, click on Preferences. Refer to the […]
Synchronizing the Zoolz Application
Introduction If you have upgraded your Zoolz account but do not see the changes reflected on the application, follow these steps to update your account information immediately on your desktop and mobile applications. For Windows Desktop Application Open the Zoolz desktop application. Tap the Menu icon in the upper-left corner. Hover over the Tools option and […]
Why Zoolz’s backup markers don’t appear correctly?
First of all, check if this option is enabled: From the Zoolz desktop software: Right-click Zoolz agent in the system tray and select Open dashboard. Refer to Settings → Advanced settings. Make sure that the option Show backup markers on backed up files is selected. From Zoolz website (If you are using a policy): Go to the Polices […]
Maximizing Backup Efficiency: Tips for Faster Zoolz Backups
Introduction Efficiently backing up your data is crucial, especially when handling large files or initial backups. Zoolz offers several features to optimize backup speed, ensuring minimal resource usage while maintaining data integrity. Here is how to tweak your settings for the best performance. Key Considerations 1. Incremental Backups: Zoolz does incremental backups, making the initial […]