When you schedule Zoolz to run the backup at a certain time, your machine should be awake in order for the backup to take place. If your machine is in sleep mode at the time of the backup, Zoolz will not be able to run it and will postpone the backup until the next scheduled time. […]
If you chose not to keep Zoolz settings, you will need to start a new backup from scratch and Zoolz won’t recognize the older backup of this machine.
This is due to the fact that you did not purchase Cold Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Cold Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
To solve this problem, please do the following:
Zoolz stores the backup settings and the machine information in your (%appdata%\Genie9\Zoolz). When you move to a new machine, these information will not be available there. So now, when you download and install Zoolz on your machine, and sign in to your account, if you have already reached the maximum number of computers*, you will be […]
You can choose whether you want Zoolz to upload your files using your wired connection, wireless connection or 3G connection. Here is how you can control that: Method 1: From Zoolz website Sign in to your Zoolz online account. Refer to the Policies tab. Create a new policy or click on the Edit button next to an […]
Zoolz stores the backup’s information and settings in the folder: %appdata%\Genie9\Zoolz and if this folder was deleted, Zoolz will ask you to start a new backup but you can for sure restore from the older backup you have. To avoid deleting these settings when you uninstall Zoolz, please make sure that the option Keep Zoolz Settings (Recommended if […]
This is due to the fact that you are installing Zoolz desktop client on a Windows server platform, without adding a server under your Zoolz online account first. For full instructions on how to add and configure Zoolz on a server, click here.
I am receiving: “There is no pending Server assigned to this account. To add a server, please go to Servers” What should I do?
To install a server, you must comply with the following: You must be an administrator. You must sign in with the same sign in credentials used for your account. If you fail to meet both conditions, this error message will appear. If you wish to assign this server to a different user, first assign the […]
I am receiving: “You have reached your storage limit, to increase go to Manage Users”. What should I do?
This appears due to the fact that the storage limit that you have specified for this user has reached its limit. To increase this limit: