Make sure that you have the required .NET Framework installed in your system. You can install the required .Net Framework package for your operating system from the following links: For Windows XP: Download link For Windows Vista: Download link For Windows 7 and 8: Download link If you already have the correct version of the .Net Framework installed or if the […]
The used space that you can see on Zoolz dashboard in the client on your machine or your Zoolz online account is for all the machines and the users that you have under your account and not only for your machine\user, so to free up space, please refer to the following: Delete unwanted files from […]
For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable logs, please: AppData and Application data are […]
If you have a policy assigned to you, and need to generate the logs for troubleshooting, then please: You can follow the steps in this article if you are not able to get in to Zoolz dashboard, but instead of step 3 and 4 above, you can just reboot your machine.
To solve this issue please follow the below steps: If you purchased an upgrade using another email account than the one linked to your Zoolz account, please contact sales.
Some files might got corrupted during the update, so to solve the problem, reinstall Zoolz. To do that: Sign in to your Zoolz online account. From the dashboard click on Download Zoolz button in the upper right corner. Once the download completes, run the installation wizard and select Update\Repair. If you decided to uninstall Zoolz […]
First of all, check if this option is enabled: From Zoolz website: 1. Go to the Polices tab. 2. Select the policy that is assigned to you. 3. Click on Edit. 4. Refer to the Settings tab. 5. Enable Zoolz Markers. From your computer: 1. Right-click Zoolz agent in the system tray and select Open dashboard. 2. […]
Using the Default Settings: The pre-configured settings in Zoolz will guarantee the minimum resource usage while keeping your data backed up frequently to your Zoolz account. While we recommend keeping these settings as they are, in some cases you might prefer speed over resource usage, such as in your initial backup or when backing up […]
The drag/drop functionality depends on which Internet browser you are using. If you are using Internet Explorer, you’ll not be able to drag/drop the files or the folders directly into your Zoolz online account. If you are using Firefox or Safari, you’ll not be able to drag/drop folders directly into your Zoolz online account. You can […]
There are two reasons for this issue: The files you want to share are not backed up: You need to add the file to Zoolz first in order to share it. These files are stored in the Cold Storage: You need to back up these files using the Instant Storage.