To solve this issue, you need to do the following: Make sure that you have the latest build of Zoolz by right click Zoolz agent in the system tray → Select Tools → Click on Check for updates. Clear the backup cache: Find the location of Zoolz cache folder as mentioned here. If the backup […]
Make sure that you have the required .NET Framework installed in your system. You can install the required .Net Framework package for your operating system from the following links: For Windows Vista: Download link For Windows 7, 8 and 10: Download link If you already have the correct version of the .Net Framework installed or if the installer above does […]
The used space that you can see on the Dashboard of your Zoolz/BigMIND desktop software and online account is for all the machines and the users that you have under your account and not only for your machine/user, so to free up space, please refer to the following: Delete unwanted files from the backup. Remove […]
For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable logs, please: AppData and Application data are hidden […]
If you have a policy assigned to you, and need to generate the logs for troubleshooting, then please: You can follow the steps in this article if you are not able to get in to Zoolz/BigMIND Dashboard, but instead of step 3 and 4 above, you can just reboot your machine.
To solve this issue please follow the below steps: If you purchased an upgrade using another email than the one linked to your Zoolz/BigMIND account, please contact sales.
Some files might got corrupted during the update, so to solve the problem, reinstall Zoolz. To do that: Sign in to your Zoolz online account. From the dashboard click on Download Zoolz button in the upper right corner. Once the download completes, run the installation wizard and select Update\Repair. If you decided to uninstall Zoolz […]
First of all, check if this option is enabled: From the Zoolz desktop software: Right-click Zoolz agent in the system tray and select Open dashboard. Refer to Settings → Advanced settings. Make sure that the option Show backup markers on backed up files is selected. From Zoolz website (If you are using a policy): Go to the Polices […]
Using the Default Settings: The pre-configured settings in Zoolz will guarantee the minimum resource usage while keeping your data backed up frequently to your Zoolz account. While we recommend keeping these settings as they are, in some cases you might prefer speed over resource usage, such as in your initial backup or when backing up […]