Category: BigMIND
If I select files to backup to both Cold Storage and Instant (Hot) Storage, will it be backed up twice?
No, the selected files will not be backed up twice. The priority will always be for the Instant (Hot) Storage. If you wish to store the data on Cold Storage, please remove the selections from the Smart Selection and the My Computer tabs, and only select them under the Cold Storage tab in the Zoolz/BigMIND […]
Why are the “Smart Selection” and “My Computer” tabs dimmed in Zoolz Client?
This is due to the fact that you did not purchase Instant (Hot) Storage. To do that: Sign in to your Zoolz account. Click on Upgrade. Determine the amount of Instant Storage that you wish to purchase. Click Checkout and your account will upgrade instantly.
Why not all of my Cold Storage selections are being backed up to Cold Storage?
This is due to the fact that, beside selecting those files from the Cold Storage tab, you also have them selected from one of the other tabs; the Smart Selection and My Computer tabs. Zoolz gives a higher priority to the Instant (Hot) Storage (applied for selection from the Smart Selection and My Computer tabs) than to the Cold Storage. To […]
How secure is Cold Storage?
Cold Storage is just as secure as Zoolz’s regular storage; your files undergo 3 levels of encryption; 256-AES machine level encryption, transferred via secure sockets layer, and stored on encrypted 256-AES Server Side encryption. The bottom line is that your files are processed with zero knowledge. For more information about the security in Zoolz, click […]
The .NET Framework installed on the machine is corrupted
This message means that your computer couldn’t communicate properly with our servers or due to a missing component from your system. To solve this, please follow the instructions below: Download the Microsoft .NET Framework 4.5.2 from this page, and proceed with installing it. If this version or a higher one is installed, you will get a […]
I get the error: “Oops, something unexpected happened, please check your Internet connection and try again”
This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below:
File Retention
To set file retention:
I had to reinstall Windows. When I tried to re-install Zoolz it asks me to archive my computer
Scan all your selections periodically
You can now force Zoolz to scan all your selected directories on a regular basis in order to find and back up any new or modified files. Here is how to achieve this: