Troubleshooting Zoolz Authentication Issues on Windows Server

SYMPTOMS The Zoolz desktop application fails to authenticate on a Windows Server platform, preventing the application from opening or running. CAUSE This issue typically occurs when the Windows user profile or its associated group is not included in the “Log on as a batch job” local security policy for the workspace server configuration or is […]

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Error Message: “You Do Not Have Available Licenses for Server Backup”

Symptoms You get the following error when trying to add a server under your Zoolz web console: “You do not have available licenses for server backup” Cause You have used all the Servers’ seats allocated in your current Zoolz plan. To view how many Server seats your current plan allows, refer to your Upgrade page and review the details of the Current Plan. […]

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System Requirements for Zoolz: Desktop and Website Platforms

Introduction To ensure optimal performance and compatibility when using Zoolz on various platforms, it’s essential to meet the specified system requirements. Below, you’ll find the detailed requirements for running BigMIND on Windows, macOS,  and the web. Whether you’re using the desktop application or accessing the website, ensuring your system meets these specifications will help you […]

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Does Zoolz Support Backing up MS Exchange Servers?

There is no ready-to-use option to back up MS Exchange with Zoolz or BigMIND. You may use the Windows Server Backup to back up MS Exchange stores to a local location first, and then you can use the Zoolz/BigMIND desktop software to back up the generated file. For more information, click here.

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