SYMPTOMS Installing the Zoolz desktop application on Windows platforms fails with errors such as: “Cloud Backup detected that your computer has missing or corrupt dependencies“ “Failed to install prerequisites“ CAUSE This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service. RESOLUTION A. Install […]
All posts by Zoolz Support2
Granting Full Disk Access to Zoolz on macOS: A Step-by-Step Guide
Introduction To ensure the Zoolz desktop application can effectively back up your files on macOS Catalina or higher, it’s crucial to grant the application full disk access. Without this permission, Zoolz might not be able to access important files and folders on your device. This guide walks you through the steps to allow full disk […]
Maintenance and Premium Support Services
Having reliable maintenance and support services within a cost effective subscription is never easy to find. As with most all SaaS and IaaS providers, these are additional services purchased separately from your initial subscription. At Zoolz we promise to provide skilled and dedicated staff ensuring commitment and maximum value to each customer. Our support team […]
Zoolz Deep Freeze™
What is Deep Freeze? Zoolz Deep Freeze™ is the latest technological breakthrough from Zoolz Cloud Backup, created to offer large amounts of storage at the lowest possible prices. Deep Freeze is made possible via Amazon’s S3 Glacier technology. Zoolz, through its collective decade-long experience in Cloud backup, has adapted and configured the technology even further […]
Zoolz vs. BigMIND: Key Differences
Introduction When deciding between Zoolz and BigMIND, it’s essential to understand the key differences that define these two cloud storage solutions. Both platforms are designed to offer secure and reliable data management, but they cater to distinct needs and use cases. Whether you’re an individual seeking backup for personal data or a business aiming to […]
Activating Zoolz Account with a License Key
Introduction This article provides a step-by-step guide on how to activate your Zoolz account using a license key. Whether you are a new user or already have a trial account, follow the appropriate instructions below to ensure your Zoolz account is set up and ready for use. For New Users Without a Zoolz Account Go […]
Restore Data from the Hybrid+ Backup
Introduction To initiate a data restore operation, you will need to utilize the Zoolz Restore desktop application. How to Restore Data from the Hybrid+ Backup Ensure that the Hybrid+ drive is connected to your machine. Open the Zoolz desktop application and click on Restore. This will open the Zoolz Restore application. From the Computer […]
Manually Uploading Files and Folders to Zoolz Cloud
Introduction While Zoolz conducts automatic backups through its desktop application installed on computers and servers, it also offers a Vault folder. This feature enables users to manually upload selected files and folders to the Cloud from any machine, regardless of whether the Zoolz application is installed on it or not. How to Use the Vault […]
We are happy to have filehorse.com as one of our top affiliates
Filehorse.com is always keen to hand-pick quality software for Microsoft Windows and Mac OS operating systems on a daily basis, and this time they have picked and chosen to list Genie9 products with both versions the online and the offline backup. From now on Genie9 offline products will be listed on our affiliate site filehorse.com, […]
Understanding Protection Levels in the Zoolz Desktop Application
Introduction When you launch the Zoolz desktop application, you will notice a colored bar representing the Protection Level of your machine. This bar provides a quick visual overview of your backup status. Protection Level Indication Indicates that the number of files in the Pending list on this machine is less than 10% of the total files […]