How to Back Up Data to ❆Cold Storage Method 1: Using the Zoolz Desktop Application Open the Zoolz desktop application. From Zoolz’s dashboard, click on Data Selection. Refer to the Cold Storage tab and add the files/folders that you want to back up to the Cold Storage. Click the Save icon. Method 2: From the […]
All posts by Zoolz Support2
Zoolz Global Settings
Introduction Zoolz allows the account administrator to configure global settings that apply to all data, machines, and users within the account. These settings include: Retention Alert Reports File Retention Zoolz offers robust backup features, including the following: Incremental backup with versioning. The deleted files are kept in the cloud. So, over time, the backup size […]
Generating Advanced Debugging Logs for Zoolz on macOS Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information. Method 1: Terminal Logs Quit the Zoolz application by clicking Zoolz and/or Zoolz Restore icon(s) at the menu (top) bar → Quit. Ensure that all Zoolz-related processes […]
Failed Backed Up Files in Zoolz Pending List
Introduction If you notice that a file is stuck in the Pending list with a yellow exclamation icon, it indicates that Zoolz may be having trouble backing it up. Below are common causes for this issue and their respective solutions. Cause A. Outdated Zoolz Desktop Application To resolve issues with an outdated Zoolz application: 1. […]
Changing the Language of Zoolz Desktop Application on Windows
Introduction During the initial installation of the Zoolz desktop application on a Windows machine, you will be asked to select the preferred installation language. If you need to switch the language of the Zoolz desktop application after the initial installation, you can easily do so by following these steps. This process will guide you through […]
Support Response Times for Enterprise Customers
Severity Description 0: Business-critical issues, restore issues related to business-critical files. 1: Backup issues, system behavior issues. 2: Installation issues, user creation, visual bugs and glitches.
Troubleshooting Zoolz Authentication Issues on Windows Server
SYMPTOMS The Zoolz desktop application fails to authenticate on a Windows Server platform, preventing the application from opening or running. CAUSE This issue typically occurs when the Windows user profile or its associated group is not included in the “Log on as a batch job” local security policy for the workspace server configuration or is […]
Refund Policy for Zoolz Products
Introduction This article outlines the refund policy for products purchased from the Zoolz website. Zoolz offers a 30-day money-back guarantee on eligible purchases. However, there are certain exclusions and restrictions that users should be aware of before requesting a refund. Refund Process To request a refund for a Zoolz product, customers need to contact the […]
Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
SYMPTOMS Installing the Zoolz desktop application on Windows platforms fails with errors such as: “Cloud Backup detected that your computer has missing or corrupt dependencies” “Failed to install prerequisites” CAUSE This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service. RESOLUTION A. Install […]
Granting Full Disk Access to Zoolz on macOS: A Step-by-Step Guide
Introduction To ensure the Zoolz desktop application can effectively back up your files on macOS Catalina or higher, it’s crucial to grant the application full disk access. Without this permission, Zoolz might not be able to access important files and folders on your device. This guide walks you through the steps to allow full disk […]