Generating Advanced Debugging Logs for Zoolz on macOS Machine

Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information. Method 1: Terminal Logs Quit the Zoolz application by clicking Zoolz and/or Zoolz Restore icon(s) at the menu (top) bar → Quit. Ensure that all Zoolz-related processes […]

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Download and Restore MS SQL Backups from the Website

BigMIND users can download the MS SQL backup for any database from their online account and import it to their Microsoft SQL Management Studio, following the steps below: 1. Sign in to your BigMIND online account where the MS SQL backup is stored. 2. Navigate to the Discover page. 3. Locate the MS SQL button […]

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Failed Backed Up Files Report

Sometimes, files may fail to be backed up to the Cloud due to a variety of reasons, such as: The file has a long path. (Learn more) The upload was interrupted due to some connection issues. (Learn more) The file is no longer available under the selected directory. It either has been deleted or moved […]

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How Do I Restore a Website Backup Using BigMIND?

To Recover a Website Login to your BigMIND account as an administrator user. Click Manage next to Websites on your Dashboard page. From the left-side menu, click on Devices → Websites, select the website that you want to recover. You can search websites by name. Wildcards are not supported. Click Recovery. Select the recovery point. […]

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How Do I Set Up Website Backup Using BigMIND?

A website can be corrupted as a result of unauthorized access or a malware attack. Back up your website if you want to easily revert it to a healthy state, in case of corruption. What do I need to back up a website? The website must be accessible via the SFTP or SSH protocol. You […]

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Troubleshooting Server Authentication

SYMPTOMS Cannot authenticate Zoolz/BigMIND desktop software on a Windows Server platform. Because of this, Zoolz/BigMIND software is not opening or running.   CAUSE This issue arises when the Windows user profile or the group it belongs to is not included in the “Log on as a batch job” local security policy for a workspace server […]

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