Introduction During the initial installation of the Zoolz desktop application on a Windows machine, you will be asked to select the preferred installation language. If you need to switch the language of the Zoolz desktop application after the initial installation, you can easily do so by following these steps. This process will guide you through […]
Category: Other
Support Response Times for Enterprise Customers
Severity Description 0: Business-critical issues, restore issues related to business-critical files. 1: Backup issues, system behavior issues. 2: Installation issues, user creation, visual bugs and glitches.
Refund Policy for Zoolz Products
Introduction This article outlines the refund policy for products purchased from the Zoolz website. Zoolz offers a 30-day money-back guarantee on eligible purchases. However, there are certain exclusions and restrictions that users should be aware of before requesting a refund. Refund Process To request a refund for a Zoolz product, customers need to contact the […]
Granting Full Disk Access to Zoolz on macOS: A Step-by-Step Guide
Introduction To ensure the Zoolz desktop application can effectively back up your files on macOS Catalina or higher, it’s crucial to grant the application full disk access. Without this permission, Zoolz might not be able to access important files and folders on your device. This guide walks you through the steps to allow full disk […]
Maintenance and Premium Support Services
Having reliable maintenance and support services within a cost effective subscription is never easy to find. As with most all SaaS and IaaS providers, these are additional services purchased separately from your initial subscription. At Zoolz we promise to provide skilled and dedicated staff ensuring commitment and maximum value to each customer. Our support team […]
We are happy to have filehorse.com as one of our top affiliates
Filehorse.com is always keen to hand-pick quality software for Microsoft Windows and Mac OS operating systems on a daily basis, and this time they have picked and chosen to list Genie9 products with both versions the online and the offline backup. From now on Genie9 offline products will be listed on our affiliate site filehorse.com, […]
Create a Shared Folder on a Windows Machine
Introduction Sharing folders between different machines on the same network is a straightforward process that facilitates seamless access to files across multiple devices. This capability is particularly useful in collaborative environments or when transferring data between computers. In this guide, we will walk you through the steps to create a shared folder on a Windows […]
Schedule Multiple Backups with Zoolz
Introduction Zoolz offers continuous data protection (CDP) through customizable scheduling settings. (Learn more) If you want Zoolz to run at specific times on different days or throughout the year, you can do so by following these steps. How to Set Multiple Schedules for BigMIND Backup Follow the steps here to schedule the backup using the On Schedule option. Press Windows […]
Monthly Backups with Zoolz
Introduction Zoolz offers continuous data protection (CDP) through customizable scheduling settings. (Learn more) Although the default maximum backup frequency is once a week, users can configure it to run monthly using the Windows Task Scheduler. How to Configure Zoolz to run Scheduled Backups Once a Month Follow the steps here to schedule the backup using the On Schedule option. […]
Which of the Available Zoolz Business Plan Suits my Needs?
The most suitable plan for you will depend on several factors, including the amount of data you need to back up, the number of computers, users, and servers. Additionally, the type of storage you require (Instant or Cold Storage) plays a key role. If you need to share data with others and require immediate access, […]