Generate Advanced Debugging Logs for Zoolz on Windows Machine

Introduction

For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information.

Method 1

  1. Open the Zoolz desktop application and click the Settings button.
  2. From the left-side panel of the Settings window, click on Preferences.
  3. Refer to the General tab and check the Enable advanced logging for debugging option.
  4. Click the Save button to save the changes and go back to the Dashboard window.
  5. Important! Click the menu icon at the upper-left corner of the Dashboard window and select the Exit option.
  6. Open the Zoolz desktop application again.
  7. Try to replicate the issue you are experiencing or wait for it to occur as it usually does.
  8. Using Windows Explorer, navigate to the folder below → Copy the whole Logs folder from there to any other location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the support team. 
    C:\Users\YourUserName\AppData\Roaming\Genie9\Zoolz\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}

    AppData is a hidden folder.
  9. Using your Windows Explorer, go to the folder mentioned below → Copy the whole Logs folder from there to any other location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the support team. 
    C:\Program Files\Genie9\Zoolz2

 

Method 2

  1. Create a new text file at the root of the C:\ drive. If you encounter security issues, create it in another location (such as the Desktop) and move it to C:\.
  2. Rename the newly created text file to EnableCloudLog.txt
    Ensure file extensions are visible before renaming.
  3. Right-click the Zoolz icon in the system tray (Taskbar), and select the Exit option. If the Zoolz icon is not in the system tray, open Task Manager (Ctrl+Alt+Del) and end the Zoolz.exe process.
  4. Open the Zoolz desktop application again.
  5. Try to replicate the issue you are experiencing or wait for it to occur as it usually does.
  6. Using Windows Explorer, navigate to the folder below → Copy the whole Logs folder from there to any other location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the support team. 
    C:\Users\YourUserName\AppData\Roaming\Genie9\Zoolz\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}

    AppData is a hidden folder.
  7. Using your Windows Explorer, go to the folder mentioned below → Copy the whole Logs folder from there to any other location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to the support team. 
    C:\Program Files\Genie9\Zoolz2
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