Symptoms You get the following error when trying to activate the Zoolz desktop application on a Windows Server platform: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers.” Cause This message indicates that no server has been added to your Zoolz web console. Resolution Follow the steps here […]
Category: Troubleshooting and Error Handling
Error Message: “You have Reached your Storage Limit, to Increase Go to Manage Users”
Introduction In Zoolz, administrators can set storage limits for users. When a user hits this limit, backups stop, and the message “You have reached your Storage Limit, to Increase Go to Manage Users” appears. How to Adjust Cloud Storage Limits Sign into your Zoolz web console. Refer to the Users tab. Besides the user that […]
Error Message: “Oops, Something Unexpected Happened, Check your Internet Connection and Try Again”
Introduction Encountering the “Oops, Something Unexpected Happened. Please check your Internet connection and try again” error indicates that your computer is having trouble communicating with Zoolz servers, or there are missing components. This guide provides steps to troubleshoot and resolve this issue. Check Windows Firewall Or Antivirus Software Zoolz, as a backup software, needs to […]
Error Message: “Failed to Connect to Server. Check your Connection and Firewall Settings”
Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in Zoolz backup application can be frustrating. This guide will help you troubleshoot and resolve the issue. Verify Zoolz Settings Open your Zoolz desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, […]
Repair the .NET Framework on Windows
Introduction The .NET Framework is essential for running many Windows applications, including Zoolz. If you encounter issues with your .NET Framework installation, this guide will help you repair it effectively. How to Repair the Installed .NET Framework Step 1. Download the .NET Framework Setup File Visit the Microsoft Download Center to download the .NET Framework 4.5.2 setup file. […]
Generate Advanced Debugging Logs for Zoolz on Windows Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information. Method 1 Open the Zoolz desktop application and click the Settings button. From the left-side panel of the Settings window, click on Preferences. Refer to the […]