Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Zoolz desktop application. Please note that these logs do not contain any passwords or personal information. Method 1: Terminal Logs Quit the Zoolz application by clicking Zoolz and/or Zoolz Restore icon(s) at the menu (top) bar → Quit. Ensure that all Zoolz-related processes […]
Category: Troubleshooting and Error Handling
Troubleshooting Zoolz Authentication Issues on Windows Server
SYMPTOMS The Zoolz desktop application fails to authenticate on a Windows Server platform, preventing the application from opening or running. CAUSE This issue typically occurs when the Windows user profile or its associated group is not included in the “Log on as a batch job” local security policy for the workspace server configuration or is […]
Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
SYMPTOMS Installing the Zoolz desktop application on Windows platforms fails with errors such as: “Cloud Backup detected that your computer has missing or corrupt dependencies” “Failed to install prerequisites” CAUSE This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service. RESOLUTION A. Install […]
Troubleshooting Connection Issues with Zoolz
Introduction Connection issues can arise for various reasons, affecting the smooth operation of BigMIND. Whether the issue is related to network configuration, firewall settings, or specific device problems, troubleshooting these connection issues efficiently is essential to maintaining consistent access to BigMIND services. This guide provides steps to identify and resolve common connection-related problems. Verify […]
Error Message: “You Do Not Have Available Licenses for Server Backup”
Symptoms You get the following error when trying to add a server under your Zoolz web console: “You do not have available licenses for server backup” Cause You have used all the Servers’ seats allocated in your current Zoolz plan. To view how many Server seats your current plan allows, refer to your Upgrade page and review the details of the Current Plan. […]
Error Message: “You do not have permission to perform this action. Only Administrator can open this application”
Symptoms You get the following error when trying to open the Zoolz desktop application on a Windows Server platform: “You do not have permission to perform this action. Only Administrator can open this application.” Cause You are logged in to a Windows user profile other than the Administrator one, under which the Zoolz desktop application […]
Checking Zoolz Version (Build Number) and Updating it
Introduction Keeping your Zoolz desktop application up to date is essential for maintaining effective backups and resolving technical issues. You can always find information about the latest Zoolz version in the BigMIND public release notes. Finding the Currently Running Zoolz Version On Windows: Right-click the Zoolz icon in the system tray (Taskbar) and select About […]
Troubleshooting Volume Shadow Copy Service (VSS) Issues
Introduction Ensuring the integrity and availability of data during backup operations is crucial for both personal and professional use. The Volume Shadow Copy Service (VSS) plays a vital role in this process. This service allows for volume backups to be performed even while applications continue to write to the volumes, ensuring that backups are consistent […]
Error Message: “You have Reached the Maximum Number of Computers that can be Added under this User”
Description When installing the Zoolz desktop application, you might see a message indicating that you have reached the maximum number of active backups allowed under your account. Causes 1. New Machine: Exceeding the subscription limit for active backups. 2. Reinstallation: Uninstalling and reinstalling the Zoolz desktop application, without keeping its settings, treats the machine as new. (Learn more) […]
Uninstall Zoolz Application
Introduction Users can uninstall the Zoolz application from their devices in two ways: a basic uninstall, which preserves the backup database and settings for future reinstallation, or a clean uninstall, which completely removes all components of the application. Opting for a clean uninstall ensures that no residual files remain, allowing for a fresh installation if […]