Feel free to download the full and up-to-date documentation for the APIs using the following link: http://cloud1.zoolz.com/reseller/download/ResellerAPIs.pdf
Category: Partners 1.0
As a Zoolz reseller, how can I change the plan for any of the accounts under my reseller console?
When you add an account, you’ll need to specify a plan for it. If you decide to change the plan for any of your accounts, here is what you need to do: Sign into your Zoolz reseller account. From the left menu, select Accounts. Click on the Actions menu next to the name of the […]
As a Zoolz reseller, how can I view the backed up data for my clients?
By default, you can manage the accounts of your clients without being able to view their backed up data. If you need to view the data, you’ll need to contact us at Zoolz asking for this option to be enabled for you. You can contact the technical support department at support@zoolz.com, or you can directly […]
Why are the “Type” and “Frequency” options dimmed when I try to edit an existing plan?
You’ll not be able to change the Type and the Frequency options for an existing plan which has been already assigned to a specific user(s). If you wanted to give a specific user(s) a plan with a different Type and Frequency, then please feel free to create a new plan with the new Type and […]
Why am I not recieving emails from the reseller contact us form?
Because you have not validate your account yet. To do that: Sign into your reseller console. From the left menu, click on Branding. Under the Email section, click on the Validate email button. Once you do that, an email from Amazon will be sent your email. Click on the link in it and follow the steps to verify your […]
Why I can not build the setup and get the error “Unable to build setup. Please try again”?
You might get this error if you have purchased the full branding or co-branding in your reseller system and trying to build your own setup because of the size or the type of the files that you are using for the icons in the software and on the web. So to solve the problem, check the […]
Add an account
You can add accounts for your clients by doing the following: Sign in to the reseller system. On the left-hand pane, click on Accounts. Click on Add account. Specify the following information: Name:The Client’s name. Company name: The client’s company name (Optional). Email: The client’s email. Password: You can specify a password for the user’s account. This is optional and […]
Can I add my own logo to Zoolz website and agent?
Yes, you can. First, you will need to purchase the full branding or the co-branding from your Reseller console → Upgrade → Product Branding → Select the full Branding or the Co-branding. Secondly, from your reseller console → Branding → Under Website and Software upload the logo and the icons that you want.
Can I receive reports for my users backup status?
Yes, you can. As a reseller, you will be able to view your users’ backup status by doing the following: Sign in to your reseller console. From the left menu select Reports If you want to receive an alert when any of your users hasn’t backed up his machine for certain number of days, then: Click […]
Do you offer Copy Encrypt and Ship for resellers? What is the cost?
Yes, this option is available only for the Business accounts. The Copy, Encrypt and Ship service is for $99.95 only and you need to pay for it once. To do that: Sign in to your reseller console. Click on Upgrade in the left menu. Under Add Business Account, check the box next to Add Copy, […]