Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in Zoolz backup application can be frustrating. This guide will help you troubleshoot and resolve the issue. Verify Zoolz Settings Open your Zoolz desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, […]
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Manage File Retention (Purge) in Zoolz
Introduction Zoolz offers robust backup features, including the following: Incremental backup with versioning: Zoolz employs incremental backup with versioning, whereby any modifications made to the original files locally will automatically trigger an upload to the Cloud, resulting in the creation of a new version of that modified file. As a result, frequently modified files will […]
DeleteAccount API
Use this API to delete a specific account. Important: Deleting an account will remove all account information and backed up data, so use this API with caution.
ActivateAccount API
Use this API to activate a suspended account.
SuspendAccount API
Use this API to suspend a specific account, if it fails to commit payment for example or upon request.
ChangeAccountExpiryDate API
Use this API if you wish to change the expiry date of the account. Accounts that have been expired for more than 30 days may be subjected to deletion.
UpgradeAccount API
Use this API to update user’s storage, users by assigning a different plan to a user account.
CreateAccount API
This API will create user accounts under your reseller account.
Obtaining an Authentication token
For security purposes, with every API call, you must send your authentication token for proper authorization. Please note that APIs are only available with Full-Branding reseller account. To obtain your Authentication Token: Sign into your reseller account Go to My Account Under Authentication Token, your token will be displayed Click Generate Token to generate a […]
Manage Temporary File Storage During Zoolz Backup (File Caching)
Introduction Efficiently managing temporary file storage during backup processes is crucial for maintaining optimal system performance and avoiding unnecessary disk space consumption. Zoolz utilizes specific locations on your machine to store these temporary files. Understanding where these files are stored and how to manage their location can help users ensure their system runs smoothly during […]