Here you can request account information about a specific user, such as storage space, used space, registration end date and last activity.
Unfortunately, since we use a military-grade encryption; 256-AES, the only thing you can do is try very hard to remember your password. There is no way to decipher your files without the exact password.
The encryption password is the one that you set during the backup configuration process, and after that, you will not be able to change it, unless you start a new backup, by doing the following: Uninstall the Zoolz desktop software. Sign into your Zoolz Online account. Click the Download Zoolz button in order to download the […]
Yes, you can, but only while configuring the backup. So, if you have already configured the backup without encryption, you must drop it and configure a new one again to set your own encryption password, by uninstalling Zoolz (Make sure the Keep Zoolz settings (Recommended if you want to reinstall) option is not selected) → Reinstall it and reconfigure […]
Q. Are shared files encrypted? If so, do I have to send my encryption password? A. Yes, they are encrypted and you do not need to send a password. Q. Can I share files and folders with people whether they have Zoolz or not? A. The person does not need to have Zoolz installed to open […]
You can easily reset your password, by doing the following:
You can change your name that is displayed on your Zoolz online account, your email address and password, by doing the following: