Troubleshooting Server Authentication

SYMPTOMS Cannot authenticate Zoolz/BigMIND desktop software on a Windows Server platform. Because of this, Zoolz/BigMIND software is not opening or running.   CAUSE The user account or the group to which it belongs to is not part of the Log on as a batch job local security policy for a workspace server configuration or is […]

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How do I enable Two Factor Authentication on my BigMIND account?

Two Factor Authentication is an optional but highly recommended security feature. Once enabled, BigMIND will require a six-digit security code in addition to your password every time you try to log in to your BigMIND account using a web browser. To enable the Two Factor Authentication for your BigMIND account, here is what you need to do: Sign into […]

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