SYMPTOMS Installing the Zoolz/BigMIND desktop software on Windows platforms fails. CAUSE This occurs because something is preventing the setup file from downloading and installing the components needed for the backup service. RESOLUTION If your Operating System is older than Windows 10, install this update for Universal C Runtime. Download the following Microsoft Visual […]
Why do I receive “You do not have permission to perform this action. Only Administrator can open this application” when trying to open Zoolz on a server?
This message will appear if you are trying to open Zoolz or BigMIND desktop software while you are logged into another Windows user account, not the same administrator Windows user account you were logged into it when you installed Zoolz or BigMIND software on this machine in the first place. However, even though you will […]
Sign in to your Zoolz online account. Click on the arrow next to your name in the upper right corner → Select the Account Settings option. To change the login email address, click on Edit next to Name & Email → Erase the old email and type the new one in the Email field → Click Update. To change the login password, […]
You can easily reset your password, by doing the following:
You can change your name that is displayed on your Zoolz online account, your email address and password, by doing the following: