SYMPTOMS:
GBM may stop responding when you use it with packet writing to copy large files (for example, files of more than 100 megabytes [MB]) to a CD-ROM.

CAUSE:
Old version of packet writing software

RESOLUTION: 
Download and then install the latest update of third party burning software you are using

Click here for more info:
http://support.microsoft.com/default.aspx?scid=kb;en-us;328600

APPLIES TO: 
Genie Backup Manager Pro 6.0 and above
Genie Backup Manager Server 6.0 and above
Genie Backup Manager Home 5.0 and above