In case of metered connection, kindly enable backup over metered connections option by following steps below:

  1. Open your Zoolz desktop software.
  2. Click on Settings → Click on Connection from the left menu → Check the Enable backup over metered connections option → Click on Save.

  1. Open your BigMIND desktop software.
  2. Click on Settings → Click on Connection from the left menu → Check the Enable backup over metered connections option → Click on Save.