Here you can request account information about a specific user, such as storage space, used space, registration end date and last activity.
Articles Tagged: password
How can I Change My Account’s Login Email Address or Password?
Sign in to your Zoolz online account. Click on the arrow next to your name in the upper right corner → Select the Account Settings option. To change the login email address, click on Edit next to Name & Email → Erase the old email and type the new one in the Email field → Click Update. To change the login password, […]
I lost my encryption password is there a way you can retrieve my files?
Unfortunately, since we use a military-grade encryption; 256-AES, the only thing you can do is try very hard to remember your password. There is no way to decipher your files without the exact password.
How can I change the encryption password of Zoolz backup?
The encryption password is the one that you set during the backup configuration process, and after that, you will not be able to change it, unless you start a new backup, by doing the following: Uninstall the Zoolz desktop software. Sign into your Zoolz Online account. Click the Download Zoolz button in order to download the […]
Can I specify my own encryption password for Zoolz?
Yes, you can, but only while configuring the backup. So, if you have already configured the backup without encryption, you must drop it and configure a new one again to set your own encryption password, by uninstalling Zoolz (Make sure the Keep Zoolz settings (Recommended if you want to reinstall) option is not selected) → Reinstall it and reconfigure […]
General questions about files sharing
Q. Are shared files encrypted? If so, do I have to send my encryption password? A. Yes, they are encrypted and you do not need to send a password. Q. Can I share files and folders with people whether they have Zoolz or not? A. The person does not need to have Zoolz installed to open […]
I Have Forgotten My Account’s Password, What Can I Do?
You can easily reset your password, by doing the following:
How do I change my account information?
You can change your name that is displayed on your Zoolz online account, your email address and password, by doing the following: