Troubleshooting Connection Issues

Check your Internet connection Make sure that you have a proper Internet connection on your machine. Check the Settings of your BigMIND desktop software Open your BigMIND desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → Click […]

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How to generate the Advanced Logs for BigMIND

For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable the advanced logging option and generate the logs, […]

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Troubleshooting VSS issues

The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine, Zoolz will fail to back up your opened and locked files. To check […]

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Why the files in the pending list do not get uploaded?

After running a backup, you might find files in the pending files list which have not been uploaded for one of the following reasons: The pending files are Block Level files: By default, Zoolz will upload the Block Level files once every 24 hours, so you will need to give Zoolz/BigMIND some more time, and those […]

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I am receiving: “You have reached the maximum number of computers that can be added under this user” message. What should I do?

Description Upon installing the Zoolz/BigMIND desktop client on your machine and entering your Zoolz/BigMIND account’s credentials, Zoolz/BigMIND will check how many active backups you currently have under your Zoolz/BigMIND username, in order to make sure that you do not exceed the allowed limit, which is three (3) active backups for each Business user, and one (1) […]

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How to back up different databases using Zoolz

The best way to back up the different databases like MS SQL or MS Exchange with Zoolz is using the default options within these software and then you can use Zoolz to back up the generated backup files. The table below will provide with the needed links to back up each database:

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