For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable the advanced logging option and generate the logs, […]
Why do I receive “You do not have permission to perform this action. Only Administrator can open this application” when trying to open Zoolz on a server?
This message will appear if you are trying to open Zoolz while you are logged into another Windows user account, not the same administrator Windows user account you were logged into it when you installed Zoolz on this machine in the first place. However, even though you will not be able to open Zoolz from […]
The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine, Zoolz will fail to back up your opened and locked files. To check […]
After running a backup, you might find files in the pending files list which haven’t been uploaded for one of the following reasons: The pending files are Block Level files: By default, Zoolz will upload the Block Level files once every 24 hours, so you’ll need to give Zoolz some more time, and those files in […]
I am receiving “You have reached the maximum amount of computers that can be installed under the account” message. What should I do?
Upon installing Zoolz client on your machine and entering your account’s credentials, Zoolz will check how many active computers you are backing up under your account so you do not exceed the allowed limit, which is three (3) computers for each Zoolz Business user, and one (1) computer for each Zoolz Home user. If by configuring […]
The best way to back up the different databases like MS SQL or MS Exchange is using the default options within these software and then you can use Zoolz to back up the generated backup files. The table below will provide with the needed links to back up each database:
By default, Zoolz will not show you the hidden files/folders in the Data Selection window (Under the My Computer tab). To make Zoolz show those hidden files/folders, here is what you need to do:
If the scheduled backup of Zoolz is missed, Zoolz will postpone the backup until the next scheduled time. However, you can set Zoolz to run the backup as soon as possible after a scheduled time is missed by applying the following:
When you schedule Zoolz to run the backup at a certain time, your machine should be awake in order for the backup to take place. If your machine is in sleep mode at the time of the backup, Zoolz will not be able to run it and will postpone the backup until the next scheduled time. […]