How to generate the Advanced Logs for Zoolz Intelligent

For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable the advanced logging option and generate the logs, […]

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Troubleshooting VSS issues

The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine, Zoolz will fail to back up your opened and locked files. To check […]

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Why the files in the pending list do not get uploaded?

After running a backup, you might find files in the pending files list which haven’t been uploaded for one of the following reasons: The pending files are Block Level files: By default, Zoolz will upload the Block Level files once every 24 hours, so you’ll need to give Zoolz some more time, and those files in […]

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How to back up different databases

The best way to back up the different databases like MS SQL or MS Exchange is using the default options within these software and then you can use Zoolz to back up the generated backup files. The table below will provide with the needed links to back up each database:

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What happens when a scheduled backup is missed?

If the scheduled backup of Zoolz is missed, Zoolz will postponed the backup until the next scheduled time. However, you can set Zoolz to run the backup as soon as possible after a scheduled time is missed by applying the following: 1. Since Zoolz uses Windows Task Scheduler to run the scheduled backup, so open the Windows […]

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