Check your Internet connection Make sure that you have a proper Internet connection on your machine. Check the Settings of your Zoolz desktop software Open your Zoolz Intelligent desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → […]
This message will be shown by the Zoolz desktop client in the following two cases: Case 1: You are a Zoolz Home user Home users are not allowed to backup Windows servers. This feature is available only for the Business subscribers. For more information about the differences between the Home and the Business subscriptions, please check […]
For troubleshooting purposes, the Technical Support may ask for trace logs of the program. Please note that these logs do not contain any passwords or personal information. If you are a user with assigned policy, then click here to know how to generate the logs. To enable the advanced logging option and generate the logs, […]
Why do I receive “You do not have permission to perform this action. Only Administrator can open this application” when trying to open Zoolz on a server?
This message will appear if you are trying to open Zoolz while you are logged into another Windows user account, not the same administrator Windows user account you were logged into it when you installed Zoolz on this machine in the first place. However, even though you will not be able to open Zoolz from […]
The Volume Shadow Copy Service (VSS) is a set of COM APIs that implements a framework to allow volume backups to be performed while applications on a system continue to write to the volumes. If this service is not running on your machine, Zoolz will fail to back up your opened and locked files. To check […]
After running a backup, you might find files in the pending files list which haven’t been uploaded for one of the following reasons: The pending files are Block Level files: By default, Zoolz will upload the Block Level files once every 24 hours, so you’ll need to give Zoolz some more time, and those files in […]
I am receiving: “You have reached the maximum number of computers that can be added under this user” message. What should I do?
Description Upon installing the Zoolz desktop client on your machine and entering your Zoolz account’s credentials, Zoolz will check how many active backups you currently have under your Zoolz username, in order to make sure that you do not exceed the allowed limit, which is three (3) active backups for each Zoolz Business user, and one […]
The best way to back up the different databases like MS SQL or MS Exchange is using the default options within these software and then you can use Zoolz to back up the generated backup files. The table below will provide with the needed links to back up each database:
By default, Zoolz will not show you the hidden files/folders in the Data Selection window (Under the My Computer tab). To make Zoolz show those hidden files/folders, here is what you need to do: