Unfortunately, since we use a military-grade encryption; 256-AES, the only thing you can do is try very hard to remember your password. There is no way to decipher your files without the exact password.
Zoolz is an automatic backup tool that backs up your data to the Amazon AWS secure storage servers. Unlike many of the other online or cloud backup solutions out there that backup your data to their private servers. Zoolz employs advanced technologies to ensure that your backup can be centrally managed and backed up to the Amazon AWS servers. […]
The encryption password is the one that you set during the backup configuration process, and after that you will not be able to change it, unless you start a new backup, by doing the following: Uninstall Zoolz. (Start → All Programs → Zoolz → Zoolz Tools → Uninstall → Make sure to un-check the Keep Zoolz […]
Yes, Zoolz will not upload duplicate files twice even if encryption is enabled. But if these duplicate files are stored on two different machines, they will be uploaded once only if the encryption password used on the two machines is identical.
No, the users will not have any access to each others’ backup. However, the admin can view their files. If you do not want that, please let the account’s admin contact us at firstname.lastname@example.org.
Yes, they can. To do that: Sign in to your Zoolz online account. Refer to the Users/Servers tab. Click the Users option from the left hand menu. A list of all the users under this account will be shown. Click the Actions button next to the name of the user that you want to view his/her files → Select the Show Files […]
Yes, you can only do this, but only while configuring the backup. If you have already configured the backup without encryption, you must drop it and configure a new one again to set your own encryption password, by uninstalling Zoolz (Make sure the Keep Zoolz settings (Recommended if you want to reinstall) option is not selected) → Reinstall it and […]
Your files are actually safer while stored in your Zoolz account than on your computer. Other people under your account cannot see your files and you cannot see their files. Zoolz employees are prohibited from viewing the content of files you store in your Zoolz account. In addition, we employ a number of physical and […]