Troubleshooting Connection Issues

Check your Internet connection Make sure that you have a proper Internet connection on your machine. Check the Settings of your BigMIND desktop software Open your BigMIND desktop software → Settings → Connection → If the Wireless connection (WiFi) option is selected, click on WiFi Safelist, and make sure the All WiFi networks option is selected → Click […]

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Free Up Space On My Smartphone Using The BigMIND Mobile App

Now, BigMIND can help you to free up space locally on your smartphone, by erasing the original photos and videos from the device’s internal memory and the external SD card after uploading them to your BigMIND account. To enable this option, open the BigMIND app installed on your smartphone → Refer to the Dashboard screen […]

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As a BigMIND Branded Partner, How Can I Have My Own Custom Mobile Apps?

As a Branded Partner, you have access, by default, to our generic branded Android & iOS mobile app, called Cosmic Cloud. Cosmic Cloud for Android: https://play.google.com/store/apps/details?id=com.cosmic.cloud Cosmic Cloud for iOS: https://itunes.apple.com/us/app/cosmic-cloud/id1325553022?mt=8 You can customize this Cosmic Cloud app to add your own brand name and logo. This way, once your clients install the app and sign into their […]

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As a BigMIND Partner, How Can I Change my Users’ Accounts Plans?

As a BigMIND Partner (Branded or not), you could have direct User Account Management from the Accounts section of your Partner portal. The system ONLY supports plan “UPGRADES”. Meaning, you cannot change a plan assigned to an existing account to a downgraded plan (A Plan with fewer features than the already assigned one). To upgrade a […]

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Add A BigMIND Widget To Your iOS Device

You can add a shortcut, or widget, to your Home screen of your iOS device, to easily get access to your Zoolz intelligent backup. How to enable widget for iOS devices On the lock screen of your iPhone or iPad, swipe left to right until you see a list of widgets. Once you do, scroll […]

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Import Files From G Cloud To BigMIND

BigMIND now allows you to import the files you have under your G Cloud account. To do so, here is what you need to do: Sign into your BigMIND online account. Select the Discover option from the left side menu. From the left side menu of the Discover Data page, click on the Add Service button. From the […]

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Show Deleted Files

Files will not get automatically deleted from your Cloud backup, even if you have deleted the original copy of them from your machine, as this is the main purpose of having a backup. In the case you have deleted file(s) locally from your machine, you will find that those file(s) still available under your Cloud backup, […]

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How To Restore MS SQL Database

BigMIND allows the user to restore the data to a newly created database, as well as restoring it over an existent one. Please refer to the following steps to restore your MS SQL Database: Open BigMIND desktop client on your machine → Click the Restore option on the Dashboard. In the Restore window,  select the MS SQL Database option. From […]

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