Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”

SYMPTOMS Installing the Zoolz/BigMIND desktop software on Windows platforms fails.   CAUSE This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service.   RESOLUTION If your Operating System is older than Windows 10, install this update for Universal C Runtime. Download the following Microsoft Visual […]

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Search Permissions of BigMIND

As a BigMIND business subscriber, you can give the users you will be adding to your BigMIND account different search permissions, depending on your needs. BigMIND provides three types of search permissions as follows: Backup & Search: By giving a user this type of search permissions, the user will be able to configure a backup by installing […]

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How to Ignore Battery Optimization for BigMIND Application On Huawei Devices

Problem Backup not running automatically at scheduled time? Here is the fix.   Causes Huawei phone system automatically ends all apps running in background, unless they are marked as protected apps manually.   Solution – Disable Battery Optimization for BigMIND Go to your Huawei phone’s Settings. Scroll down and tap on Apps & Notifications. Tap […]

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